We aim to process all orders within 2-3 business days. Custom orders may require additional time, depending on the complexity and fabric availability.

We provide installation services within New Delhi, Noida, and Ghaziabad. For precise-size curtain orders, we offer delivery across India.

For local delivery within New Delhi, Noida, and Ghaziabad, it typically takes 3-5 business days after order processing. For nationwide delivery, it may take 5-7 business days.

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package.

If your order has not arrived within the estimated delivery time, please contact our customer service team at support@glowingdwells.com. We will assist you in locating your package and resolving any issues.

We accept various payment methods through our secure payment gateway, Razorpay. This includes credit/debit cards, net banking, UPI, and digital wallets.

Yes, your payment information is secure. We use Razorpay, which ensures industry-standard encryption and security measures to protect your data during transactions.

We do not currently offer cash on delivery. All orders must be prepaid through the available payment methods on our website.

Once your payment is successful, you will receive a confirmation email with your order details. If you do not receive this email, please check your spam/junk folder or contact us for assistance.

If your payment fails, please try again using a different payment method. If the issue persists, contact your bank or payment provider for assistance. You can also reach out to our customer service team at support@glowingdwells.com for further help.

Since our products are custom-made, However, we do provide replacements for items with manufacturing defects. Please refer to our Returns & Refund Policy for more details.

To request a replacement, please contact us within 7 days of receiving the product. Email us at support@glowingdwells.com with your order number, a description of the defect, and photographs of the defective item.

You must report any manufacturing defects within 7 days of receiving your order. Once approved, we will guide you through the replacement process.

If your replacement request is approved due to a manufacturing defect, we will provide a prepaid shipping label for returning the item at no additional cost to you.

Once we receive the defective item, we will inspect it and notify you of the approval or rejection of your replacement request. The inspection process typically takes 3-5 business days.

We do not offer exchanges for custom-made products. However, if there is a manufacturing defect, we will provide a replacement.

If you wish to cancel your order, please contact us immediately at support@glowingdwells.com or call us at [Your Contact Number]. We will do our best to accommodate your request.

Orders can be canceled before the production process begins. Once production has started, cancellations may not be possible.

If your order is already in production, we may not be able to cancel it. Please contact us to discuss your options.

If your cancellation is approved before production starts, a full refund will be issued to your original payment method within 7-10 business days.

Custom orders may only be canceled before production begins. Due to the personalized nature of custom products, cancellations after production starts are not possible.

If you need to modify your order, please contact us as soon as possible. We will try to accommodate your request if the order has not yet been processed.

We offer complete installation services for curtains, including the installation of rods and channels, within New Delhi, Noida, and Ghaziabad.

You can schedule an installation service by contacting us at support@glowingdwells.com or calling [Your Contact Number]. Our team will assist you in setting up a convenient appointment.

Installation services are included with your purchase for customers within our service areas of New Delhi, Noida, and Ghaziabad. Any additional charges will be discussed upfront during the consultation.

The complete installation process typically takes 2-3 days, depending on the size and complexity of the project. Our team will provide you with a detailed timeline during the scheduling process.

Please ensure that the area where the curtains will be installed is clear of furniture and other obstructions. Our team will handle the rest.

Yes, you can reschedule or cancel your installation appointment by contacting us at least 24 hours in advance. We will work with you to find a new time that fits your schedule.

If you encounter any issues with the installation, please contact us immediately. Our team will address the problem and ensure that everything is installed correctly.